Tonsor London / Legal

Terms of Use

Last updated: 22 September 2026

These Terms of Use explain how you may use the Tonsor London website and describe the information provided here about our barbershop. The website is operated by TONSOR LONDON LTD, trading as Tonsor London, at 39 High Street, Orpington, England, BR6 0JE.

01. Using this website

You may browse this website to learn about our haircuts, beard grooming and contact details, and to make a genuine enquiry using the published telephone number or email address. Please use the site lawfully and with consideration for other people. If you do not agree with these terms, you should stop using the website. These terms relate to website use; any service arrangement also depends on what is actually discussed and agreed with you.

02. Information about Tonsor London

References to “we”, “us” and “our” mean TONSOR LONDON LTD. References to “you” mean the person using the website or making an enquiry. Our contact address is 39 High Street, Orpington, England, BR6 0JE. You can telephone +44 7732 727374 or email [email protected]. The website is an introduction to our barbershop services. It is not an online marketplace and does not provide a customer account or an online payment facility.

03. Service descriptions

Service descriptions explain the general nature of the haircut or grooming work shown. The appropriate approach depends on your hair, beard, preferences and the discussion with your barber. A description does not mean that every technique is suitable for every customer. Please explain the result you would like, mention any practical concern and ask about anything that is unclear before work begins. The scope of a particular service should be agreed directly rather than inferred from an image or a short heading.

04. Prices and quotations

Prices displayed on the website are in pounds sterling and provide the stated guide to the services described. The final scope and price should be confirmed with the barber before a service starts, particularly if you request something beyond the listed description. We do not take payment through this website. Please contact us if you need clarification about a price or the payment arrangements available at the barbershop. Nothing in these terms permits an undisclosed compulsory charge or removes any requirement to provide clear pricing.

05. Enquiries and appointments

A telephone call or email can be used to ask about services and availability. Sending an enquiry does not by itself confirm an appointment, reserve a time or guarantee an immediate response. An arrangement is confirmed when we have agreed the relevant details with you. Please check the service, date and time discussed and let us know if you think something is incorrect. Availability can change, so information previously discussed should not be treated as a continuing reservation unless it has been confirmed.

06. Changes to arrangements

If you need to change or cancel an agreed arrangement, please contact us as soon as reasonably possible using the published contact details. We will discuss the options available in the circumstances. This website does not impose an automatic cancellation fee, deposit or no-show charge. Any separate condition affecting a specific booking must be clearly communicated and agreed where required by law. If we need to change an arrangement, we will aim to explain the situation and discuss a suitable alternative with you.

07. Consultation and suitability

Before a service, tell the barber about relevant sensitivity, irritation, an existing injury or another concern that could affect safe grooming. You do not need to provide an unnecessary medical history. We may suggest an alternative approach or postpone work if proceeding would be unsuitable in the circumstances. Information on this website is about barbering and general grooming; it does not diagnose a condition or replace medical advice. Seek appropriate professional advice if you have a concern that requires medical assessment.

08. Your preferred result

Photographs and style references can help explain a preferred shape, length or finish. The same style can look different depending on hair density, texture, growth direction and the starting length. Please explain your preferred length before work starts and ask if a suggestion is unclear. A discussion about realistic results does not remove our obligation to perform a service with reasonable care and skill.

09. Website imagery

Editorial images and graphic elements on the site communicate the subject and visual character of the barbershop. They should not be read as a promise that a particular individual, interior detail or exact haircut will be available on a given visit. An image is not a customer testimonial, an accreditation or evidence of a specific completed service unless it is explicitly identified as such. Please rely on the agreed service description and your consultation when deciding what to request.

10. Accuracy and availability

We aim to keep the business information on this website useful and accurate, but a page may occasionally contain an error or become out of date. Please contact us if you notice a problem or need to confirm something important before travelling. Website access may be interrupted by maintenance, technical faults or circumstances outside our reasonable control. We do not promise uninterrupted access or that the site will work with every browser configuration. These statements do not override a binding statement or a consumer right.

11. Acceptable use

You must not use the site to introduce malicious code, attempt unauthorised access, interfere with its operation or deliberately overload the systems that serve it. Do not use the published contact details to send unlawful, threatening, abusive or deceptive messages. You may link to the site in a fair and lawful way, provided you do not imply a partnership, endorsement or approval that does not exist. Automated collection or reuse of content must respect applicable law and must not disrupt normal access.

12. Content and intellectual property

The website's layout, text, graphics and other materials may be protected by intellectual property rights. You may view the content and keep a reasonable copy for your own personal reference. Unless a legal exception applies, you should obtain permission before reproducing substantial content for commercial use, republishing the design or presenting our branding as your own. Rights in any third-party material remain with the relevant rights holder. These terms do not claim ownership of a customer's own material or of rights that cannot lawfully belong to us.

13. External websites

Links to Google Maps or other external resources are provided for convenience. Following a link takes you to a service with its own terms and privacy practices. We do not control the availability or content of those services. A link is not a guarantee about their information, and you should check directions against the address published here. Our telephone and email links use applications selected on your device; their functionality depends on your device settings and communications provider.

14. Privacy and communications

Our Privacy Policy explains how personal information is handled in connection with the website and enquiries. Please read it before sending information you consider sensitive. Send only information relevant to your request, and do not email payment card details. We may need sufficient detail to understand and resolve a question or complaint. A message sent to us is not automatically public website content, and we will not treat the fact that you made an enquiry as permission for unrelated advertising.

15. Consumer rights and concerns

When you buy a service as a consumer, you have rights under applicable law, including the Consumer Rights Act 2015. Services must be carried out with reasonable care and skill. Relevant statutory remedies may apply if those obligations are not met. Nothing on the website or in these terms excludes those rights. If you are unhappy with a service, please explain the concern promptly so we can understand what happened and discuss an appropriate response. This does not require you to give up another remedy available by law.

16. Responsibility and liability

We do not exclude or limit liability where doing so would be unlawful. This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and any responsibility that cannot be excluded under consumer protection law. Any assessment of responsibility for loss must follow applicable law and the actual circumstances. We do not use a general website disclaimer to avoid the duty to exercise reasonable care and skill. Please take sensible precautions to protect your device when browsing any website.

17. Changes, applicable law and contact

We may update these terms to reflect changes to the website or our information. The date shown above identifies this version. A later website update does not retrospectively change a service agreement already made with you. These terms are governed by the law of England and Wales, subject to any mandatory consumer protection that applies to you. Nothing here removes a right to bring proceedings in a court available to you under applicable law. Contact us if anything needs clarification.